Laboratory Supervisor/Off-Shift Evenings & NIghts
Company: South Shore Health
Location: Weymouth
Posted on: October 24, 2024
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Job Description:
Job Description Summary
The Off Shift Supervisor reports to the Core Laboratory Manager for
Clinical Pathology and in conjunction with the Executive Director
of Laboratory Services. Works in accordance with established
policies, standards and testing procedures, is responsible for
successful operation of laboratory on evening and night shifts.
Job Description
ESSENTIAL FUNCTIONS
1. Will supervise all work performed on the off-shifts (2nd & 3rd).
This will include, but is not limited to, the review of test
results reported, organizing work flow, assigning and prioritizing
work as needed.
a. Reviews daily work by observation and workload/management
reports (pending, un-received, outstanding specimen reports, shift
reports) and all related department communications as they apply to
the evening and night shift on a daily basis.
b. Organizes work flow to assure appropriate test result turnaround
time with available staff.
c. Prioritizes work load to meet work load demands.
2. Performs all duties of Medical Technologist/Technician and will
troubleshoot instrumentation and procedures in the effort to
maintain an efficient work flow.
a. Will perform testing of specimens when work load of shift
requires.
b. Will effectively troubleshoot equipment and/or procedures when
problems occur and document action steps taken as per written
guidelines and procedures.
3. Will schedule work assignments and plan work schedules of
employees to maintain consistent and adequate coverage of the
laboratory.
a. Will prepare and post electronic copy of the master schedule for
evening and night shifts 6 weeks in advance.
b. Will prepare and post any available open shifts to the
consolidated list 1 month prior to the open shift.
c. Section schedules prepared and posted weekly - 30 days in
advance.
d. Section daily assignments schedule prepared and posted weekly -
7 days in advance.
e. Arranges for adequate coverage for sick & vacation time
coverage.
f. Approves use of all scheduled time off.
g. Will adjust work schedules/assignments when required to maintain
adequate coverage and to assure staff maintain their competencies
in all assigned work areas of the laboratory.
4. Will orient new employees when hired and will train all
employees if new procedures, instruments or methods are
established.
a. Will document competency annually of all staff within the
section.
b. Orients new employees on the evening and night shift of
procedures and guidelines used on shift.
c. Trains/re-trains existing employees on new procedures,
instrumentation or methodologies when required.
d. Trains staff with non-routine activities.
5. Will maintain records and documentation in compliance with
required rules and regulations of all licensing and accrediting
agencies and organizations.
a. Will document and maintain records required such as QC,
preventative maintenance, or Performance Improvement when
performed.
b. Investigates operational problems & performs timely and thorough
follow up.
c. Enters Quantros occurrence reports for incidents (Safety,
Patient Safety, Compliance, etc.). Provides detailed information on
the occurrence.
d. Responds to assigned occurrence reports. Provides timely and
thorough follow-up to assigned occurrence reports.
6. Supervises employees as assigned on the evening and night shift
and assumes complete on-call responsibility for entire laboratory
on rotating weekends, holidays and when needed.
a. Assumes complete responsibility for evening and night shifts of
the Laboratory on holidays as scheduled.
b. Assumes night call responsibilities as needed.
7. Is responsible for evening/night shift's operational excellence;
assures department delivers quality services in accordance with
applicable policies, procedures and professional standards.
a. Manages all activities so that quality services are provided in
an efficient and effective manner, as observed by Manager.
b. Services provided meet all applicable regulatory
requirements.
c. Identifies opportunities to improve service as evidenced by
review of the departmental Quality/Performance indicators and
responsiveness to request from patients, physicians and other
clients using South Shore Hospital Laboratory Services.
d. Directs evening and night shift activities in a manner
consistent with organization-wide programs and procedures.
e. Oversees staff compliance with department policies &
procedures.
f. Maintains complete, current documentation relating to these
policies & procedures.
8. Manages human resources to assure quality services and promote
positive employee relations.
a. Consistently and fairly implements human resources policies.
b. Maintains effective and appropriate staffing by monitoring
employee turnover, overtime and absenteeism.
c. Employee performance appraisals are completed thoroughly and
submitted on time.
d. Consistently follows Human Resources policies to implement
progressive discipline, when necessary.
e. Collaborates with human resources on the recruitment and
selection of qualified employment candidates, following all
policies, guidelines and applicable laws.
f. Develops performance goals/objectives with each staff member to
promote maximum productivity, proficiency and professional growth,
as evidenced by written goals on performance appraisals.
g. Provides support, and collaboration with section technical
supervisors, necessary to assure successful completion of all
orientation/training activities & the effective transition from
trainee to a permanent, productive, competent member of the
technical staff.
h. Is responsible for assessing annual competence of all off-shift
employees. Collaborates with day shift supervisors in developing
and administering annual competencies to be assessed.
i. Is recognized as a positive role model.
9. Assists in the fiscal management of department; assures proper
utilization of organization's financial resources.
a. Effectively utilizes resources within established budget;
notifies Manager of all variances anticipated, or occurred, to
maintain department services.
b. Adheres to procedures regarding acquisition of, and payment for,
goods and services, as evidenced by appropriate and timely
processing requisitions and invoices, as appropriate.
c. Recommends way to reduce expenditures and/or enhance revenues
without compromising quality of services.
10. Effectively communicates departmental, organization and
industry information to staff.
a. Attends organization's informational meetings, as assigned, as
evidenced by attendance sheets.
b. Gathers, interprets, and delivers information to staff in a
timely fashion.
c. Communicates information to the staff on a regular basis -
minimum monthly staff meeting with minutes distributed via
e-mail.
d. Provides timely feedback on changes to operations,
patient/physician complaints to staff, peers, Manager and/or
Laboratory Director, as appropriate.
e. Assures staff understands information as evidenced by staff
compliance with, and participation in, hospital programs, seminars,
training and related activities.
f. Communication with staff is effective, resolving conflicts which
may affect staff relations and productivity, as observed by
Manager.
g. Uses hospital communications resources to inform internal and
external audiences of departmental news/achievements/policies.
11. Attains all agreed to goals and objectives within specified
time frames, as part of the organization's overall mission.
NON-ESSENTIAL FUNCTIONS
1. Other duties as required.
2. Will evaluate work performance and recommend promotion,
demotion, transfers and other personnel actions, including
disciplinary actions and suspensions.
3. Reviews and completes performance evaluation of staff after
90-day introduction period.
4. Reviews and completes performance evaluation of staff
annually.
5. Counsels, verbally and in writing, employees as need arises.
6. Will maintain and update technical knowledge and skills and
participate in the ongoing sharing of this knowledge with the
staff.
7. Will attend appropriate seminars or work shops for technical
development as approved by Manager
8. Will collaborate with the other supervisors, Manger, the
Director and pathologists in the implementation of new and existing
laboratory procedures and protocol.
9. Interacts with others to implement new procedures and
protocols.
10. Interacts with others to implement existing procedures and
protocols.
11. Informs Manager of current events in laboratory on a bi- weekly
basis at regularly scheduled meetings.
12. Performs work of equal skill and responsibility as directed.
May also perform work of higher level in preparation for increased
responsibility and may be requested to perform work of lesser
responsibility when work load of department so requires.
JOB REQUIREMENTS
Minimum Education - Preferred
Baccalaureate Degree in relevant science such as Medical
Technology, Biology or Chemistry, with Medical Technologist
certification (ASCP or equivalent) preferred. MLT (ASCP) with
previous supervisory/generalist experience may be considered.
Minimum Work Experience
Minimum of five (5) years laboratory experience and one (1) year
supervisory experience preferred.
Required Certifications
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Keywords: South Shore Health, Leominster , Laboratory Supervisor/Off-Shift Evenings & NIghts, Hospitality & Tourism , Weymouth, Massachusetts
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