Manager of Quality and Exit Strategy
Company: Making Opportunity Count Inc
Location: Leominster
Posted on: September 12, 2024
Job Description:
About Us: Making Opportunity Count is a non-profit human
services agency dedicated to creating positive change and enhancing
the lives of individuals and families in Central Massachusetts. We
are committed to fostering community growth, providing essential
services, and promoting holistic well-being. Our dynamic team is
driven by a shared passion for making a lasting impact. To learn
more please visit: https://www.mocinc.org/employeebenefits
We offer fantastic benefits sure to enhance your work-life balance
and overall satisfaction! For most positions, these benefits will
include:
- Health, Dental, and Vision Insurance
- Company Paid Life Insurance and Long Term Disability
- Flexible Spending Account
- 13 Paid Vacation Days
- 12 Paid Sick Days
- 13 Paid Holidays
- Hybrid Work Opportunities
- Student Loan Forgiveness Assistance
- Tuition Remission
- Pet Insurance
- Employee Discounts
- Professional Development Opportunities
- Immediate 403b Employer Contribution, 100% Vesting on Day One!
About This Opportunity:The Manager of Quality and Exit Strategy
assumes the crucial responsibility of overseeing data quality and
providing support to the case management team across various EA
Family Shelters in North Central Massachusetts, specifically
focusing on shelter exits. Operating under the guidance of the
Director of Shelter Case Management, this role ensures strict
adherence to the Executive Office of Housing and Livable
Communities' (EOHLC) Shelter Scope of Services, as well as
meticulous management of Efforts to Outcome (ETO) and End 2 End
(E2E) data collection for the program. Additionally, the Manager of
Quality and Exit Strategy plays a pivotal role in cultivating
partnerships with community property owners and vendors.
Collaborating closely with the case management team, they
contribute significantly to the program's success in placing
families into permanent housing.
Key Responsibilities:
- The Manager of Quality and Exit Strategy collaborates closely
with the Director of Shelter Case Management to accurately track
case management efforts in ETO, ensuring absolute adherence to the
comprehensive standards set by the EOHLC Shelter Scope of
Services.
- The Manager of Quality and Exit Strategy is responsible for
submitting HomeBASE applications in the E2E software, ensuring all
required documentation is collected and accurate.
- Establish partnerships with Regional Administrative Agencies to
ensure a seamless application and approval process for shelter
placements where families are accessing the HomeBASE benefit.
- The Manager of Quality and Exit Strategy demonstrates a
commitment to excellence by maintaining accuracy in various
spreadsheets and reports crucial to the success of case management
operations.
- Develop and consistently update a comprehensive spreadsheet
cataloging local property owners, ensuring a robust resource for
the team's housing initiatives.
- The Manager of Quality and Exit Strategy establish
relationships with local property owners and vendors to help
support the case management team with identifying available units
for the families' shelter exit.
- Conduct thorough research and deliver concise and timely
communication regarding open waitlists, housing lotteries, and
additional housing opportunities to empower the case management
team.
- The Manager of Quality and Exit Strategy attend all EOHLC
meetings and training, as needed, determined by the Director of
Shelter Case Management.
- Maintain a high level of familiarity with relevant housing laws
and regulations, particularly those related to Fair Housing and
Landlord-Tenant laws, to expertly navigate and advocate for clients
when necessary.
- Performs other duties as assigned.
Required Qualifications and Skills:
- High school diploma, GED or equivalent
- 5 years' experience in the human service field
- 2 years' experience working within the State's Family Emergency
Assistance Shelter Program funded by EOHLC.
- Proficient in Microsoft Office Applications.
- Experience using Efforts to Outcomes (ETO) and End 2 End (E2E)
systems
- Ability to demonstrate compassion and the ability to understand
the needs of homeless families.
- Strong and effective communication skills
- Ability to always maintain a polite and professional
demeanor.
- Strong organizational skills
- Experience in shelter, housing, housing stabilization, clinical
service, trauma-informed care.
- Experience developing culturally and linguistically diverse
programs for individuals and families from diverse socio-economic,
racial, cultural, and linguistic backgrounds.
- Prominent commitment to DEI and ability to lead the cultural
competency dialogue and planning over the long term in a
sustainable manner.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a
computer.
- Must be able to lift up to 15 pounds at times.
- Must be able to travel between sites.
At Making Opportunity Count, we deeply value our culture and are
dedicated to fostering a workplace where everyone feels valued and
empowered. This is evident through:
- Our non-profit Environment: Our values driven work atmosphere
focuses on making a meaningful impact in our community. Our shared
commitment to service develops a uniquely supportive culture.
- Championing Diversity, Equity, and Inclusion: We actively
promote and celebrate diversity in all forms by embracing diverse
perspectives, backgrounds, and experiences while ensuring equitable
opportunities for all employees to thrive.
- Career Advancement: Our employees' growth is paramount. We
offer comprehensive training programs, mentorship, and advancement
opportunities to assist employees in the pursuit of their career
goals. We believe in the potential of people and the power of
diversity to drive innovation and success. We encourage all
applicants to apply, even if you do not meet every listed
requirement. Your unique experiences and perspectives are what help
us shape the future of Making Opportunity Count.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
People of color, members of Tribal Nations and Native communities,
LGBTQ-identified people, gender-nonconforming people, people with
disabilities, veterans, and people who speak a language in addition
to English are strongly encouraged to apply.
PI1338f7c96777-37248-35511624
Keywords: Making Opportunity Count Inc, Leominster , Manager of Quality and Exit Strategy, Executive , Leominster, Massachusetts
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