ADMINISTRATIVE ASSISTANT (FLOAT)
Company: One Medical
Location: Dedham
Posted on: September 26, 2024
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Job Description:
About UsOne Medical is a primary care solution challenging the
industry status quo by making quality care more affordable,
accessible and enjoyable. But this isn't your average doctor's
office. We're on a mission to transform healthcare, which means
improving the experience for everyone involved - from patients and
providers to employers and health networks. Our seamless in-office
and 24/7 virtual care services, on-site labs, and programs for
preventive care, chronic care management, common illnesses and
mental health concerns have been delighting people for the past
fifteen years.In February 2023 we marked a milestone when One
Medical joined Amazon. Together, we look to deliver exceptional
health care to more consumers, employers, care team members, and
health networks to achieve better health outcomes. As we continue
to grow and seek to impact more lives, we're building a diverse,
driven and empathetic team, while working hard to cultivate an
environment where everyone can thrive.The OpportunityAs a Flex
Administrative Assistant (known internally as Flex Member Support
Specialist) you will be an ambassador for patients in office, with
a mastery of human connection and a strong drive for service. You
will remove barriers to care, resulting in a truly exceptional
in-office patient experience. You are the steward of the space and
ensure the look and feel of the office lobby are on brand with the
One Medical experience. You will be the first point of contact for
patient feedback, as well as provide any other support as requested
by the Leads, Office Manager, or in office providers. Our Flex
Member Support Specialists support multiple offices in a Market.
You are a strong team player and use your innovative problem
solving skills to tackle various tasks and challenges. You have a
strong grasp of verbal and written communication. You are able to
identify opportunities and deliver on customer-centric solutions
while using empathy, focus, and compassion in all interactions with
patients and teammates. You bring self-awareness to your daily work
to utilize your strengths and develop your areas of opportunity.
You thrive in cultures that focus on feedback and growth and are
nimble in their approach to respond to the needs of the patients
and team. You have an unwavering drive to help and serve others and
create amazing moments for our members and teammates. If this
sounds like you, we would love to connect.What you'll likely work
on:Use impeccable C-I-CARE (a framework containing the key elements
of a great interaction and effective communication that we use with
patients and each other) in all patient interactions and ensure a
fluid and positive in-office experience through patient intake,
same day schedule management, appropriate follow up scheduling,
strong knowledge of billing and insurance, monitoring patient
feedback and assisting with outreach as necessaryAll front of house
duties including check in/check out, insurance verification,
printing/paperwork tasks, prepping tests, tasking to service level
expectations etcContribute to team development through rounding,
attending team huddles, participating in team problem solving,
supporting in office providers with ad hoc asks, etc. Master our
technology suite including but not limited to Slack, G-suite, Zoom,
and our Electronic Medical Record System 1Life, in order to
interact with team members and patients and complete daily
workPerform opening and closing duties/daily office upkeep as
required, including maintaining the look and feel of both patient
and employee facing spaces, restocking supplies, and
organizationThese responsibilities are intended to describe the
general nature and level of work being performed by personnel
assigned to this job classification. They are not to be construed
as an exhaustive list of job duties performed by personnel in this
classification. Other job related duties may be assigned by
management.What you'll need:At least 1 year of experience in high
touch customer or patient facing roles Strong written and verbal
communication skills Experience working on collaborative, diverse
and feedback-driven multi-disciplinary teams A proven track record
of persisting through change, demonstrating a forward thinking
perspective when under pressure, and consistently stepping up to
take action on challenges Proficiency in computer technology such
as typing, navigating the internet and using multiple software
systems simultaneouslyBenefits designed to aid your health and
wellness:Taking care of you todayPaid sabbatical for every five
years of serviceEmployee Assistance Program - Free confidential
advice for team members who need help with stress, anxiety,
financial planning, and legal issuesCompetitive Medical, Dental and
Vision plansFree One Medical memberships for yourself, your friends
and familyPre-Tax commuter benefitsPTO cash outs - Option to cash
out up to 40 accrued hours per yearCompetitive salary: the base pay
for this position is $21.50 per hour based on a full time
scheduleProtecting your future for you and your family401K
matchOpportunity to participate in company equity programsCredit
towards emergency childcareExtra contributions toward maternity and
paternity leavePaid Life Insurance - One Medical pays 100% of the
cost of Basic Life InsuranceDisability insurance - One Medical pays
100% of the cost of Short Term and Long Term Disability
InsuranceThis is a full-time role based in-person with our team and
patients at our Newton, South End (Boston, MA), Porter Square and
Kendall Square offices (Cambridge, MA). with 8 hour shifts
generally taking place Mon-Fri between 7:30am-6:30pm. Our Flex
Member Support Specialists lend support to multiple One Medical
locations in a market. Office location and schedules are subject to
change.Physical Demands: Mostly sedentary work duties require
exerting up to ten pounds of force occasionally and/or small
amounts of force frequently. Sedentary work typically involves
sitting most of the time, but may involve walking or standing for
brief periods.One Medical is an equal opportunity employer, and we
encourage qualified applicants of every background, ability, and
life experience to contact us about appropriate employment
opportunities.One Medical participates in E-Verify and will provide
the federal government with your Form I-9 information to confirm
that you are authorized to work in the U.S. Please refer to the
E-Verification Poster (English/Spanish) and Right to Work Poster
(English/Spanish) for additional information.
Keywords: One Medical, Leominster , ADMINISTRATIVE ASSISTANT (FLOAT), Administration, Clerical , Dedham, Massachusetts
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